Navigating Difficult Conversations Customizable Courseware

Navigating Difficult Conversations Customizable CoursewareDeliver Your Message with Poise, Empathy, and Resolve Training for difficult conversations is critical to ensure the workplace operates smoothly. There are situations in which someone has to be let go, told they arent being promoted, etc. Usually, these conversations are feared, but they don't have to be. Navigating Difficult Conversations introduces participants to a seven stage process for taking control of difficult conversations, minimizing

and always have an action plan for improvement

Serving as the foundation for the workshop

Everyone has a favorite customer service experience that left a lasting impression

highlighting the importance of understanding generational workplace differences

interpretive results

often competitive - but always fun activities

practice activities

Develop procedures for managing disagreements

Each activity in the Energizers Activity Book has a brief description

and planning

researcher

drowsiness