SKU:94372487199
Building a Successful Customer-service Culture
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Description
Building a Successful Customer-service CultureThis management guide takes a practical and strategic approach to developing a customer service culture. The book covers established areas such as customer satisfaction, staff training and planning, as well as developing areas such as customer services required by the virtual library environment.
The book is designed as a core text for the Cambridge University 1 year MPhil Degree in Architecture and the Moving Image
cultural theorists
collaboration
Thomas Morgan
the seventh edition of this respected work has been extensively revised to take into account the legislative changes since the UK's exit from the European Union
from a Wittgensteinian perspective
the disciplines of law and history afford new ways of seeing
It is ideal for undergraduates
How has it happened that from being politely ignored or marginalized just half a century ago
Recognition of the need for multiple roles in interface develop-
is about engaging with people’s interpretations and narratives of the world in which they find themselves
the text addresses such key topics as:
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