Working with Difficult People, Second Revised Edition

Working with Difficult People, Second Revised EditionBy: Amy Cooper Hakim, Muriel Solomon A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy to follow scenarios for every situation. Updated and revised to reflect modern issues including

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